Privacy Policy

Last updated: 2026-03-03

This Privacy Policy explains how mDecks Music LLC (“mDecks”, “we”, “us”) collects, uses, and shares information when you visit mdecks.com, create an account, or purchase and download our digital products.

1) Information We Collect

• Account information (if you create an account): email address, username, and a password stored as a secure hash.
• Purchase and entitlement data: products purchased, transaction identifiers, and download/claim status needed to deliver your content.
• Support communications: information you send us when you contact support (e.g., email content, screenshots).
• Technical data: server logs and security events may include IP address, browser/device info, timestamps, and pages requested (used for security, abuse prevention, and reliability).
• Cookies / local storage: we use essential cookies for sessions (login, cart), and may store your cookie consent preference.

2) How We Use Information

• To create and manage your account and authenticate logins.
• To process purchases and deliver digital downloads (including account/guest purchase claim flows).
• To provide customer support and troubleshoot access issues.
• To secure the site, prevent fraud/abuse, and maintain system integrity.
• To understand site performance and improve the user experience (see Analytics below).

3) Payments

Payments are processed by third-party payment providers (e.g., PayPal). We do not store your full payment card details on our servers. Payment providers may collect and process information according to their own privacy policies.

4) Email Delivery

We may send transactional emails (e.g., purchase confirmations, download links, account verification) using an email delivery provider. These providers process email addresses and message delivery metadata to send emails reliably.

5) Analytics (Google Tag Manager)

We may use Google Tag Manager (GTM) to manage analytics and conversion tracking tags. Depending on your consent settings (where applicable), these tools may use cookies or similar technologies to measure site usage and purchases.

6) How We Share Information

We do not sell your personal information. We may share information only as needed with:

• Service providers that help us run the site (hosting, storage, email delivery, analytics).
• Payment processors to complete transactions.
• Legal / security when required to comply with law or protect rights, safety, and prevent fraud/abuse.

7) Data Retention

We retain account and purchase data as long as needed to provide access to purchases, comply with legal obligations, resolve disputes, and enforce agreements. We may retain security logs for a limited period for abuse prevention and auditing.

8) Your Choices

• You can choose not to create an account; guest purchase flows may still require an email address for delivery/claims.
• You can control cookies via your browser settings, but essential cookies may be required for login and checkout features.
• If you want your account deleted, contact us (see below). We may need to retain certain purchase records for legal/financial reasons.

9) Children’s Privacy

Our products are intended for general audiences and musicians. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us personal information, contact us and we will take appropriate steps.

10) Contact

mDecks Music LLC

Coral Springs, FL, USA

Email: [email protected] (Support: [email protected])

Note: Some mDecks mobile/desktop apps may have separate privacy policies depending on platform requirements. This page applies to the mdecks.com website and its purchase/download services.